Refund policy
Last updated: November 1, 2026
We want you to love what you bring home. Unused items can be returned within 30 days for store credit.
Returns
All returns are given as store credit, which you can use in our shop or online.
In-store purchases: bring the item back to our shop within 30 days of purchase, unused and in its original condition, with your receipt.
Online orders: return by mail within 30 days of receiving your order, unused and in its original condition. Please email hello@rosegardenstitch.co before sending a return and we'll send you instructions.
Final sale
These items can't be returned or exchanged:
- Sale items
- Thread that has been cut or opened
- Special orders and preorders
- Finishing services
- Custom-painted canvases
- Gift cards (non-refundable, except where required by law)
Damaged or defective items
If something arrives damaged or has a defect, contact us within 7 days of purchase or delivery at hello@rosegardenstitch.co, with a photo if you can. We'll replace it or give you a refund.
Classes and events
Cancel more than 48 hours before a class or event starts for a full refund. Cancellations within 48 hours of the start time and no-shows aren't refunded. If we cancel a class or event for any reason, you'll get a full refund. Each class description lists what's included. Late arrivals are at the attendee's own risk: we can't extend class time or offer refunds for missed time.
This policy doesn't limit any rights you may have under consumer protection laws.
Questions
Email hello@rosegardenstitch.co.